Timeline FAQs
Last updated
Last updated
Sales
Kickoff
Onboarding
Launch
Success
See our for an in depth look at the onboarding process.
Your set up fee covers the first few months of work, which is the implementation and onboarding phase. Ideally, we aim to get your link to you in 60 - 90 days, depending on your contract. Once you have received the staging link, you will be able to review the site as needed as we prepare for launch. Your PM will let you know of your billing start date during your intro call.
It depends. If the delay is caused on our part, DoctorLogic will allow grace for your billing period. A delay on our end would occur if we have received all your information on time, but were unable to complete your site within the estimated production period.
If the delay is caused on your part, meaning you did not get information or assets back in a timely manner, you delayed in giving approvals or feedback, or required out-of-scope changes, you would be charged an extension fee as stated in your contract. This includes instances where DoctorLogic provides a link on time, but we do not receive the necessary deliverables back within a reasonable amount of time.
Your PM will keep you informed of your current pace and timeline throughout the process.
If you go live before your expected billing date, your billing will begin at Go Live.