Chat FAQs

WHAT IS CHAT?

Managed Chat is a small applet that sits on your website. Visitors to your site can use Chat to contact a team of trained agents, 24/7. Our staff is trained to answer questions and help the user contact a person in your office. Treat website visitors like you would office visitors - with a helpful and professional concierge.

WHO IS ANSWERING THE CHAT LEADS?

We have chat agents that will handle all the chat inquiries that come to your website. These agents are trained to collect basic patient information and pass them onto your practice.

HOW DOES CHAT HELP MY PRACTICE?

Managed Chat enables you to capture the attention of real-time visitors to the website. We've found that most people are visiting websites after hours . Our chat platform allows these visitors to interact with your practice no matter what time of day it is. For users that are on the go, texting is also an option through managed chat.

HOW DO I SEE MY CHAT LEADS?

You can see all chat conversations in the "Opportunities" section of your DoctorLogic dashboard. You will also receive an email notification every time a new chat inquiry comes in.

WHAT IS A "QUALIFIED" LEAD?

DoctorLogic only charges you if the chat conversation collects/confirms the following:

• Prospect name is provided

• Prospect is interested in a service your practice offers

• Prospect is located within your area

• Prospect is a new patient

HOW DO I DISPUTE A CHAT LEAD?

Log into your DoctorLogic Dashboard at Admin.DoctorLogic.com, select "Opportunties" from the menu bar on the left, and locate the chat in question. Click on the Dispute button in the top right corner and select your reason for disputing.