Site Revision FAQs

DO WE HAVE TO HAVE A SITE REVIEW CALL?

Reviewing the site on a live call helps your Project Manager (PM) get first-hand feedback about your site. This will help us as any follow up questions right away and expedite changes. If your changes are minimal or straight forward, please send them to your PM via email and we will disseminate them to our teams.

WHAT CAN I CHANGE AFTER I GET MY LINK?

After you get your link, there are several items you may want to update. Some common changes that can be made before or after going live at no additional cost are:

• Content: Use On-Page Editor in the Dashboard when possible

• Stock photos/icons used across the site

• Homepage hero banner video(s)/image(s)

• Menu items (including adding links to other websites)

• Office photos

• Headshots

• Updating team members

• Social links in the footer

• Scheduling appointment form

• Hours of operation

• PDF resources such as Patient Intake forms

• Call to action content

• Procedure pricing

• Specials

• Adding a secondary domain

The following items may come at an additional cost before or after going live if the contracted limit is exceeded. Please speak with your Project Manager or Customer Success Manager to understand what is included within your contract:

• Adding a contracted provider

• Adding a contracted facility

• Adding a procedure

• Adding custom pages

• Adding third-party widgets

Some edits may be more in-depth and therefore may come with an additional charge after the site is live. The following items should be handled before launching the website:

• Website color palette (primary or secondary colors)

• Website font Logo change

• Design structural changes

HOW LONG DO EDITS TAKE?

The typical edit process takes between 1 and 3 weeks, depending on the complexity of the request. This may include adding or changing a procedure, switching photos, incorporating video, updating labels, etc.

IS MY STAGING LINK LIVE?

Your staging link is hosting on our internal servers. It is only visible via a direct link and patients or visitors cannot see it.

WHY IS MY PHONE NUMBER WRONG?

On your staging link, you will see our tracking numbers added on your site. We provide channel-based call tracking as part of your package with us. This gives a look at overall trends for the site, what people are looking at, where they are finding you, what devices they are using, etc.

Each time someone comes to the site, they will be assigned one of four numbers based on where they came from. This number will stay the same throughout their visit, so if they click on 10 different pages during that session, all 10 pages will show the same number and they won't be seeing multiple numbers on your site during a visit. This works pretty seamlessly as the routing is done instantaneously on the backend. All numbers ring to your current number and your current number still works as normal. You would still use your current number for things like traditional marketing.

I HAVE SOME SMALL CHANGES, BUT I REALLY WANT TO LAUNCH. WHAT ARE MY OPTIONS?

Your DoctorLogic website is never set in stone. If you are ready to launch, but have smaller changes like switching photography or adding to procedure pages, we can launch and make those edits later.

Changes to the overall design, number of procedures, or number of pages may need to be completed before launch.