Dispute a Managed Chat lead

The 4 qualifying facts for a lead are:

• Name

• Procedure

• Phone Number

• Email

If you receive a lead that does not have 1 of these qualifying factors, you are welcome to dispute it.

To dispute a lead, follow these simple steps:

• Log In to your Admin Dashboard

• On the Left Hand Side, select "Opportunities"

• Find the chat lead that you wish to dispute

• Above the Chat Box, select "Dispute"

The Dispute button will only be available for 72 hours after the lead was submitted.

*Please Note: Each dispute will need to be verified by our team.*