DoctorLogic Support SLAs
If you have a change you'd like to have made to your website, please email [email protected]
Below are the timelines you can expect for a variety of our most typical requests.
Note: For any requests submitted, you should receive an automated message confirming receipt within 10 minutes. If you do not receive that confirmation, please resend it to [email protected]
Request Type
Turnaround time
Details
First Time to Response
1 business day
You may expect acknowledgment/receipt of your outreach within this window
Adding Specials
2 business days
Adding Admin users
2 business days
Lead routing updates
2 business days
A change to where leads are sent
Singular People Place updates
Up to 3 business days
Adding, subtracting, editing providers, or facilities
Standard Blog additions
3 business days
Additional blog posts requested may increase the total time for completion
Home page content or image edits
3 business days
Varies from images swap outs, delivery time depends on number of sites requiring this update
Client-Authored Content - Procedure Pages
5 business days
Client must provide content
Bug fixes - Urgent
FTTR 4 hours, Custom Scope
Urgent means affecting access to sites or lead collection & distribution or obvious, public errors that affect consumer experience or misrepresentation of a brand, provider, facility, or service
Simple templated markup pages
5 business days
Templates selected from our markup template library in Admin
Custom development work
Varies based on scope
Additional fees apply.
New homepage inset(s)
5 business days
New Procedure Page Content Creation
2-3 weeks
A project fee will be outlined and once agreed upon, please expect 2-3 weeks turnaround time. Bulk adds/updates may increase the timeline.
Custom-coded markup pages
2-3 weeks
Additional fees apply.
Regular Touchpoints
Biweekly Case Updates
You may expect to receive a biweekly update for any cases spanning more than 2 weeks for completion
Copy link