Help Center
  • 💙Welcome to the DoctorLogic Help Center
  • ☑️General
    • Logging Into DoctorLogic
    • Troubleshooting Cache
    • How to Create an Incognito Window Browser
    • DoctorLogic Dashboard Training Videos
      • Reputation Management - How to Publish Reviews
      • On-Page Editing Tutorial
      • Articles - How to add a new blog post
      • Articles - How to update a blog post's featured image
    • Dashboard and Analytics
      • Google Analytics 4
      • Reporting Updates
      • The new DoctorLogic Admin Portal GA4 Reporting
    • How-To Tutorials
      • How to create a Google Business Profile for your practice
      • How to set up your Facebook Business Page
      • How to set up your practice's Instagram profile page
      • How to create bios for your team
      • How to dispute a 1-star review
      • How to create a QR Code for your practice
      • How to get your Facebook Business Page verified through a TXT Domain Record
      • How to move a Facebook Business Page
    • SEO FAQS
    • Privacy FAQs
    • External Google Tag Manager
    • Browser Support Policy
    • Healthcare Industry Social Profiles
  • 🔄Product Features
    • Admin Navigation
    • Admin Home Page
    • Opportunities
      • Premium Call Tracking
      • Click to Call Tracking
        • Google Business Profile "Call Clicks"
      • Lead management
        • Mark a Form lead as Spam
        • Dispute a Managed Chat lead
    • Reports
      • Glossary
      • Data Accuracy
    • Promotions
      • All About Promotions
      • Promotions Tool Features
      • How to Create a Promotion
      • Choosing your Promotion Design
      • How to Share Your Promotion
      • Promotion Confirmation Alert
      • Promotions vs. Specials
      • Promotions Do-It-For-Me
      • Top Ten Ideas for Promotions
      • Promotions FAQs
    • Galleries
      • SmartAI™ Galleries
    • Blogs
      • SmartAI™ Blogs
        • Creating SmartAI™ post topics
    • Reviews
    • Local Listings
    • Share Product Feedback
  • ➕Add Ons
    • Paid Search (PPC)
      • Google Pay Per Click Ads: Approvals and Disapprovals
      • Google Ads Healthcare Policies
      • Vendor Exclusivity Policy
      • Google Partners
      • Running Multiple Google Ads Accounts to One Website
    • Website Accessibility
    • Website Translation
    • Managed Chat
      • Qualifying Managed Chat Leads
    • Managed Social Media
      • ⚡Facebook Alert 🚨
      • Accepting Facebook Partner Request
      • Meta Business Account
      • Paid Social Media KPIs
  • ⚙️Extensions & Integrations
    • NexHealth
    • HubSpot
    • Salesforce
    • Facebook Pixel
    • Google Analytics
      • How to Create an External GA4
      • How to Create a GA4 Custom Event
    • Zapier
  • 🙋Customer & Technical Support
    • The Customer Success Manager Library
    • Benefits of a Customer Success Manager
    • DoctorLogic Support SLAs
    • New Staff/ Personnel
    • Auto Import YouTube Videos
    • How to Submit a Support Ticket
    • Why we deliver support to our clients "Email First"
    • Client Success Specialist + The Support Team
    • Billing Support
  • 🎨Branding and Onboarding
    • Choosing your site's color palette
    • Tips for an upcoming video shoot
    • Tips for an upcoming photoshoot
    • When to consider revamping your brand online
    • Onboarding
Powered by GitBook
On this page
  1. General
  2. How-To Tutorials

How to dispute a 1-star review

Last updated 2 years ago

Receiving a 1-star review can be incredibly frustrating. You work hard to provide a service and may sometimes receive negative feedback on your Google Business Page or Yelp Page. If that does happen, here are some tips to guide you.

Public Response: The best approach is to respond to the review in a polite, professional manner. Acknowledge the customer's concerns and apologize for any inconvenience they experienced. Offer to make it right by providing a refund, second consultation free of charge to discuss their concerns or a credit for future service, if applicable. Finally, invite them to contact you directly so that you can further discuss their experience. Posting a response shows that you care about your patients' experience and will acknowledge any issues they experienced.

If the 1-star review was inaccurate or created by spam, you can report it.

Instructions for Google:

Instructions for Yelp:

☑️
https://support.google.com/business/answer/4596773?hl=en&co=GENIE.Platform%3DDesktop
https://www.yelp-support.com/article/How-do-I-report-a-review?l=en_US