# How to dispute a 1-star review Receiving a 1-star review can be incredibly frustrating. You work hard to provide a service and may sometimes receive negative feedback on your Google Business Page or Yelp Page. If that does happen, here are some tips to guide you. Public Response: The best approach is to respond to the review in a polite, professional manner. Acknowledge the customer's concerns and apologize for any inconvenience they experienced. Offer to make it right by providing a refund, second consultation free of charge to discuss their concerns or a credit for future service, if applicable. Finally, invite them to contact you directly so that you can further discuss their experience. Posting a response shows that you care about your patients' experience and will acknowledge any issues they experienced. If the 1-star review was inaccurate or created by spam, you can report it. **Instructions for Google:** **Instructions for Yelp:** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.doctorlogic.com/docs/general/how-to/how-to-dispute-a-1-star-review.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.